Refund & Cancellation Policy

Overview

At Print Liner, we are committed to providing high-quality technical support services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our professional consultation services.

Please read this policy carefully before purchasing any services. By using our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

Service Delivery

Our services are delivered as professional technical consultations provided by qualified support specialists. Services include real-time troubleshooting assistance, step-by-step configuration guidance, technical advice and recommendations, and remote diagnostic support.

Once a consultation session has begun and our technician has started providing guidance, the service is considered delivered.

Refund Eligibility

Refund Process

To request a refund, please contact us within 48 hours of service delivery:

Your refund request should include:

• Your full name and contact information
• Service date and transaction reference number
• A detailed explanation of why you believe you qualify for a refund
• Any supporting documentation or communication records

Refund Timeline

Once we receive your refund request:

• We will review your request within 3–5 business days
• You will be notified of the approval or rejection of your request
• If approved, refunds will be processed within 7–10 business days
• Refunds will be issued to the original payment method used for the transaction

Depending on your financial institution, it may take additional time for the refund to appear in your account after processing.

Partial Refunds

In certain circumstances, we may offer partial refunds, including when service was only partially delivered due to circumstances beyond our control, when there was a significant delay in service delivery on our part, or when the issue was only partially resolved within the agreed scope. Partial refund amounts will be determined based on the proportion of service delivered and the specific circumstances.

Dispute Resolution

If you disagree with our refund decision, you may request a review by a senior supervisor, provide additional information or documentation to support your case, or request a detailed written explanation of the refund decision. We are committed to fair and reasonable resolution of all disputes.

Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their bank or credit card provider. Chargebacks filed without first attempting to resolve the issue with us may result in suspension of future service access and additional processing fees. Most issues can be resolved quickly through direct communication with our support team.

Satisfaction Commitment

While we cannot guarantee specific technical outcomes due to the variable nature of technology issues, we commit to the following:

• Our technicians will provide professional, courteous, and patient service
• We will make every reasonable effort to resolve your technical issues
• You will receive honest assessments of what can and cannot be accomplished remotely
• We will clearly explain our troubleshooting process and recommendations at each step

Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. This policy was last updated in February 2026.

Contact Information

For questions about this Refund Policy or to submit a refund request: